Terms and Conditions

1.1 Booking Process

• Customers can book a service via our website www.quickswoop.co.uk, email, or phone.

• A confirmation will be sent once the service is scheduled.

1.2 Service Frequency

• We offer services on a twice-weekly, weekly, fortnightly, monthly, or one-off basis.

• The frequency of service must be agreed upon at the time of booking.

1.3 Access to Property

• The Customer must ensure unrestricted access to the garden or property at the scheduled time.

• If access is blocked (e.g., locked gates, obstructions), a rebooking charge may apply.

1.1 Booking Process

• Customers can book a service via our website www.quickswoop.co.uk, email, or phone.

• A confirmation will be sent once the service is scheduled.

1.2 Service Frequency

• We offer services on a twice-weekly, weekly, fortnightly, monthly, or one-off basis.

• The frequency of service must be agreed upon at the time of booking.

1.3 Access to Property

• The Customer must ensure unrestricted access to the garden or property at the scheduled time.

• If access is blocked (e.g., locked gates, obstructions), a rebooking charge may apply.

2.1 Pricing Structure

• Prices are determined based on factors such as the size of the garden, number of dogs, and service frequency.

• All prices will be confirmed at the time of booking.

2.2 Payment Terms

• Payment must be made in advance before the service is carried out unless otherwise agreed.

• Payments are processed via direct debit, which must be set up before our first visit.

2.3 Late Payments

• If payment is not received within five (5) days of the due date, we reserve the right to suspend or cancel the service.

• A late payment fee may be applied.

3.1 Cancellation Policy

• If you need to cancel or reschedule, at least 24 hours' notice is required.

• Cancellations made with less than 24 hours’ notice may be charged 50% of the scheduled service fee.

3.2 Missed Appointments

• If we arrive and cannot access your property (e.g., locked gate, aggressive dog), we may charge a rebooking fee or reschedule at our discretion.

4.1 Safe Environment

• The Customer is responsible for ensuring that the garden or property is safe for our team to work in.

• Hazards such as sharp objects, dangerous plants, or unstable ground should be removed before our visit.

4.2 Aggressive Animals

• If your dog is aggressive or likely to act aggressively towards strangers, they must be kept inside during the service.

• If an aggressive pet is not contained, we reserve the right to refuse service or reschedule.

5.1 Service Limitations

• We will not remove pet waste from:

  • Areas that are inaccessible (e.g., heavily overgrown, fenced off).

  • Waste that is buried or frozen and cannot be safely removed.

5.2 Weather Conditions

• In cases of extreme weather (heavy rain, snow, flooding), services may be rescheduled for safety reasons.

• No additional charge will apply for rescheduled services due to bad weather.

5.3 Damage to Property

• We take care when performing services, but we are not liable for:

  • Accidental damage to lawns, fences, plants, or garden ornaments, unless caused by our negligence.

  • Any allergic reactions or health issues caused by pet waste on your property.

• We process personal data in compliance with the UK Data Protection Act 2018 and GDPR.

• By booking our services, you consent to the use of your data for:

  • Fulfilling bookings and payments

  • Sending invoices and service updates

  • Customer communications

• We do not share personal data with third parties, except as necessary (e.g., payment processors).

• CoHiring Limited, trading as QuickSwoop, reserves the right to update these Terms at any time.

• Any changes will be posted on our website and will take effect immediately upon publication.

• 8.1 Termination by the Customer

• You may cancel the service at any time by providing written notice via email or post.

• No refund will be issued for services already provided.

• 8.2 Termination by QuickSwoop

• We reserve the right to suspend or terminate services if:

• The Customer fails to make payments on time.

• The Customer fails to provide safe access to the property.

• There is any risk to the health and safety of our staff.

• We shall not be held liable for any delays or failures in service due to circumstances beyond our control, including but not limited to:

• Extreme weather conditions

• Natural disasters

• Accidents or equipment failure

• Acts of terrorism

• These Terms and Conditions are governed by UK law.

• Any disputes will be resolved through mediation or, if necessary, the courts of England and Wales.

• For any questions regarding these Terms and Conditions, please contact us:

• QuickSwoop
  Website: www.quickswoop.co.uk
  Email: info@quickswoop.co.uk
  Phone: [Insert Phone]