Privacy and Cookie Policy

We may collect and process the following types of personal data:

Personal Information

When you book a service, contact us, or request a quote, we may collect:

• Name

• Address

• Email address

• Phone number

• Billing address

• Information about your specific needs, such as the number of dogs you have, the size of your garden, and the last time you cleaned up their waste

Payment Information

If you make a payment for services, we may collect payment details (such as credit or debit card information). However, all payments are securely processed by a third-party payment provider, and we do not store your full payment details.

Usage Data

We may collect data on how you access and interact with our website, including:

• IP address

• Browser type

• Device information

• Browsing behavior

This data helps us enhance website functionality and improve our services.

We process your personal data for the following purposes:

Providing Services

• To process bookings and deliver our pooper scooper services

• To manage and maintain your customer account

Communication

• To send you important updates, service reminders, and responses to inquiries

Payments

• To securely process payments and transactions

Marketing

• With your explicit consent, we may send promotional emails or newsletters about new services, offers, or updates

• You can opt out of marketing at any time by clicking "unsubscribe" in our emails or contacting us directly

Improving Our Website and Services

• To monitor website performance and user experience

• To identify and resolve technical issues

Under the UK General Data Protection Regulation (UK GDPR), we process your personal data based on the following legal grounds:

• Consent – Where we have obtained your consent, such as for marketing communications

• Contractual Necessity – To fulfil our contractual obligations to you, such as providing our services

• Legitimate Interests – To improve our services, manage our website, and communicate with customers

• Legal Obligations – To comply with applicable laws and regulations

We do not sell, rent, or trade your personal data to third parties. However, we may share your information in the following circumstances:

We may share your personal data with trusted third-party providers who assist us in delivering services, including:

• Payment processors

• IT service providers

• Customer service platforms

Legal Compliance

We may disclose your personal data if required to do so by law, such as:

• To comply with legal or regulatory obligations

• To respond to lawful requests from public authorities

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We implement strict technical and organisational security measures to protect your personal data from:

• Unauthorised access

• Accidental loss

• Disclosure or alteration

These measures include encryption, secure payment processing, and access controls. However, no online system is completely secure, so we encourage you to take precautions when sharing personal information.

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Under UK GDPR, you have the following data protection rights:

Right to Access

You can request a copy of the personal data we hold about you.

Right to Rectification

You can request corrections to any inaccurate or incomplete personal data.

Right to Erasure ("Right to be Forgotten")

You can ask us to delete your personal data, subject to legal requirements.

Right to Restrict Processing

You can request limited use of your personal data in certain situations.

Right to Data Portability

You can request a structured copy of your data to transfer it to another organisation.

Right to Object

You can object to your data being used for marketing or other legitimate interests.

To exercise these rights, please contact us using the details below.

Our website uses cookies to enhance your browsing experience. By continuing to use our website, you agree to our use of cookies as outlined in this policy.

What Are Cookies?

Cookies are small text files stored on your device that help us:

• Improve website performance

• Save your preferences

• Provide analytics for website optimisation

Types of Cookies We Use

TypePurpose

Essential CookiesRequired for the website to function properly, such as session management.

Performance CookiesHelp us analyse website usage and improve user experience.

Functionality CookiesStore user preferences for a more personalised experience.

Targeting/Advertising CookiesTrack interactions with ads and content for relevant advertising.

Managing Cookies

You can adjust your browser settings to control or disable cookies. However, doing so may affect certain website features.

Our website may contain links to third-party websites. We are not responsible for their privacy practices and encourage you to review their privacy policies before sharing any personal data.

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We may update this policy from time to time to reflect legal changes or business practices. Any updates will be posted on this page, and the revised policy will become effective immediately upon publication.

We encourage you to review this policy periodically to stay informed.

If you have any questions about this Privacy and Cookie Policy or wish to exercise your rights, please contact us:

Email: info@quickswoop.co.uk
Address: Quickswoop , 19 Lever St, Manchester M1 1AN
Phone: